Levab Common Values

Becoming a dealer of Levab means more than being our salesman. Our dealers are considered part of our team. As a team, we stand together in our commitment to our Mission and our Common Bond.

Our Mission:

At Levab, we believe that quality of products and customer satisfaction are the key elements to success. Our mission is:

To provide our customers with the highest quality lane maintenance equipment, products, technologies and customer support.

Our Common Bond:

1. RESPECT FOR INDIVIDUALS
   We treat each other with respect and dignity, valuing individual and cultural differences. We communicate frequently and with candor, listening to each other regardless of level or position. Recognizing that exceptional quality begins with people, we give individuals the authority to use their capabilities to the fullest to satisfy their customers. Our environment supports personal growth and continuous learning for all Levab International's team members.

2. DEDICATION TO HELPING CUSTOMERS
   We truly care for each customer. We build enduring relationships by understanding and anticipating our customers' needs and by serving them better each time than the time before. Levab International's customers can count on us to consistently deliver superior products and services that help them achieve their personal or business goals.

3. HIGHEST STANDARDS OF INTEGRITY
   We are honest and ethical in all our business dealings, starting with how we treat each other. We keep our promises and admit our mistakes. Our personal conduct ensures that Levab International's name is always worthy of trust.

4. INNOVATION
   We believe innovation is the engine that keeps us vital and growing. We embrace creativity, seek different perspectives and risk pursuing new opportunities. We create and rapidly convert technology into products and services, constantly searching for new ways to make technology more useful to customers.

5. TEAMWORK
   We encourage and reward both individual and team achievements. We freely join with colleagues across organizational boundaries to advance the interests of customers.

Our customers rely on us and our products through our dealers. We value our dealers in:

1. Mutual Respect & Teamwork
   We support and celebrate diversity of people and ideas in our work environment and in the communities in which we work and live. Each of us has an obligation to speak up and an obligation to listen. We encourage constructive contention; we confront issues with mutual respect. We pro-actively communicate and share information with team members throughout the business. We expect the best of ourselves and each other. No person is alone in his or her pursuit of an objective; we are a team.

2. Quality
   In order to provide superior value, we continuously improve our work through a commitment to quality principles.

3. Speed
   We're faster than the competition in recognizing and responding to customers' needs. We're bold enough to take risks, but we always balance our desire for speed with diligent fact-finding and consideration of different points of view.

4. Accountability and Availability
   We each take ownership for the success of Levab International. Our objectives reflect our aspiration to be the best in the world. Our rewards are determined by our results. We keep our commitments. We recognize ourselves and each other as Levab's most valuable assets and strive for personal excellence as well as team success.

5. Technical insight, knowledge and know-how
   We continually innovate so that our products, processes and services better serve our customers. We give people the flexibility to perform their jobs and creativity is rewarded.

6. Integrity and Candor
   We uphold the highest level of business ethics and personal integrity. We are honest and candid in all our dealings with our customers, suppliers, partners and each other. We support behavior consistent with our values and speak up when we see behavior that is not consistent with our values.

7. Potential and Growth
   We're committed to a continuous learning environment where we constantly upgrade our skills.

8. Certification according to ISO quality standards
   Powered by excellent people and technology, we will be a customer-driven, high-performance company that delivers superior products and services, of which the quality level is recognized globally.

Levab International Industrieterrein Oosterzij 3 1851 NV Heiloo The Netherlands Tel.: +31-(0)72-532 4245 Fax: +31-(0)72-532 4248 E-mail: Levab@bowling-products.com